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Frequently Asked Questions

What browsers are supported?

Our courseware works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

What if my username is taken?

Please try a different username - for example, try adding a random number to the end.

What if I forget my password?

You’ll find a “Forgot password?” link under the Password field on the Login screen. Click this link and enter your email address. We’ll send a message that will allow you to reset your password.

What if I did not receive an activation email or password reset?

If you did not receive an automated email it may be because:

- There was a typo in your email address.

- Your spam filter may have caught the email. Please check your spam folder.

- You may be using an older browser. We recommend downloading the current version of Firefox or Chrome.

- JavaScript is disabled in your browser. Please check your browser settings and confirm that JavaScript is enabled.

- You have not successfully registered an account on Please try registering again with the same email address (if an account already exists, you'll see an error regarding a duplicate email address).

If you continue to have problems activating your account, we recommend that you try creating a new account. There is no need to do anything about the old account. If it is not activated through the link in the email, it will disappear later.

What if I have technical trouble with registration, login, or course access?

Please make sure that you have a current version of Firefox, Chrome, or Internet Explorer with cookies and JavaScript enabled. Also, try clearing your browser’s cache.

How do I log in to take an OnSAP course?

Once you sign up for a course and activate your account, click on the Log In button on the home page and type in your email address and password. This will take you to your dashboard, with access to each of your active courses. To register in a course, click Find a Course, and then register. It will apear in your dashboard.

What time is the class?

OnSAP courses take place at your convenience. Lectures and assignments are available 24 hours a day, which means you can watch videos and complete work whenever you have time. Simply log in to your course and work through the course material. While assignments and exams often have due dates, these are designed to offer enough lead time that you can easily schedule your work.

How can I talk to professors, fellows and teaching assistants?

The discussion forum is the best place to reach out to the OnSAP teaching team for your class; just post your questions. We do our best to respond as promptly as possible.

How do I get help and support regarding my course?

You have global community of classmates you can engage with questions (within the framework of the honor code) as well as support from the TAs who monitor the course. Take a look at the course's discussion forum where you can review questions, answers and comments from fellow students, as well as post a question.

What if my question isn’t answered here?

Please contact us! We’ll do our best to help.